Refund policy
Store Information
This website is owned and operated by TRADERSX LLC
Company Name: TRADERSX LLC
Address: 7901 4TH ST N, STE 16565, ST. PETERSBURG, FL 33702, United States
Tax ID: 30-1370327
Phone:+1 3045887458
E-mail: info@tradersxllc.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Contact us via email – we will respond within 24 business hours.
1. Scope of Refund Policy
This refund policy applies to all furniture and home products purchased through the TRADERSX LLC online store in the United States, including chairs, beds, cabinets, and related accessories.
2. Legal Basis
Customers have the right to request a refund within 14 days of receiving the product under applicable U.S. consumer protection regulations.
3. Refund Request Period
Customers can submit a refund request within 14 days of product delivery. Requests submitted after this period may not be processed under this policy.
4. Conditions for Refund
Products must be returned in their original condition, without damage or alteration affecting resale. Minor signs of use are acceptable if they do not affect resale. All accessories, manuals, and packaging must be complete and in good condition.
5. Applicable Products
This policy applies to all product types, including furniture and accessories, except products damaged due to improper use by the customer.
6. Refund Request Process
Customers must contact TRADERSX LLC customer service via email (info@tradersxllc.com) to initiate a refund request.
7. Customer Service Confirmation
After receiving a request, TRADERSX LLC will confirm within 24 business hours whether the product meets refund conditions and provide instructions for return and the return address.
8. Return Address
Approved products must be returned to:
7901 4TH ST N, STE 16565, ST. PETERSBURG, FL 33702, United States
9. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by TRADERSX LLC. Customers do not pay additional fees.
10. Packaging Requirements
Products must be returned in their original packaging or equivalent to prevent damage during transport.
11. Refund Processing Time
After receiving and inspecting returned products, TRADERSX LLC will process refunds within 2 business days using the original payment method.
12. Refund Amount
The refund will cover the amount paid for the product, including product price and applicable taxes. Any additional shipping costs for the return are covered by TRADERSX LLC.
13. Refund Notification
After submitting a request, customers will receive a confirmation email containing the request number, return address, and instructions.
14. Customer Support
For questions regarding the refund policy, customers may contact TRADERSX LLC customer service at info@tradersxllc.com.We will respond within 24 business hours and provide instructions as needed.